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In today’s fast-paced and interconnected world, effective crisis management is more essential than ever before. Organizations face the ongoing risk of encountering crises that could disrupt both their operations and reputation. Effective communication is critical for...
Waffle House is known for its tasty breakfast menu, dedication to 24/7 service and, surprisingly, for its natural disaster preparation. So much so that former Federal Emergency Management Agency (FEMA) administrator, Craig Fugate, coined the term “Waffle House Index”...
We’re almost at the end of 2020 and a lot of us are wondering if it could get any worse. This year, many brands learned tough lessons when it came to crisis communications. To ensure you’re not one of them, prepare your crisis management strategy so you’re able to...
Crises are innately unpredictable, so when they happen, many organizations are not prepared to respond. As a result, companies rush to publish a statement instead of taking the time to develop a proactive approach. It’s not practical to have a plan in place for every...
No industry is immune to the effects of COVID-19 and while there’s no right way to communicate with your employees or consumers in these uncertain times, brands need to proceed cautiously. Knowing this, many marketers have avoided addressing the novel...
United Airlines vs. American Airlines By now, everyone should be well aware of the black eye, figuratively and literally, left on United and American Airlines this month. In case you missed it, here is a quick rundown of the events: First, we start with United...